Privacy Policy

A legal disclaimer
Effective Date: 01 January 2025
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Persona.Travel (operated by MRVL Gulf L.L.C-FZ) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and store your personal data when you use our platform, which offers VIP and business lounge bookings, meet & assist, educational, and luxury travel services.
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1. Who We Are
MRVL Gulf L.L.C-FZ
Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, 9305
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Persona.Travel (referred to as “we,” “our,” or “us”) is the operator of a digital platform integrating luxury and business travel services. We are committed to complying with the applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR).
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2. What Information We Collect
We may collect the following types of information:

• Personal Identifiers: Full name, email address, phone number, ID or passport number (where required for bookings).

• Travel Details: Itinerary, airport preferences, flight numbers, accommodation data, and special requests.

• Educational Travel Data: Information related to learning trips, including institution, course preferences, and visa status (if applicable).

• Payment Information: Billing address and payment method (note: we do not store full card details).

• Usage Data: Device type, browser information, IP address, and how you interact with our site or app.

• Communication Preferences: Subscriptions to newsletters or promotional offers.

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3. How We Use Your Data
We use your data to:

• Provide, personalize, and improve our services.

• Process bookings and payments securely.

• Communicate with you about your reservations or changes.

• Offer tailored educational and luxury travel recommendations.

• Detect fraud and ensure security.

• Fulfill legal or contractual obligations.

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4. Legal Basis for Processing
Under GDPR, we process your personal data only if:

• You have given consent.

• It’s necessary to fulfill a contract (e.g., booking a lounge).

• We have a legitimate interest, such as improving services or marketing (when permitted).

• There is a legal obligation.

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5. Sharing Your Data
We may share your information with:

• Travel and airport partners (e.g., lounges, airlines, concierge providers).

• Educational institutions or visa agencies (only when relevant).

• Service providers: IT support, analytics tools, payment processors.

• Legal or governmental authorities, if required.

We never sell your data to third parties.
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6. International Transfers
Your data may be transferred and processed outside the EU/EEA. When we do so, we ensure an adequate level of protection is in place (e.g., Standard Contractual Clauses or adequacy decisions).
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7. Data Retention
We retain your data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, or resolve disputes.
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8. Your Rights
Under the GDPR and other applicable laws, you may have the right to:

• Access your personal data.

• Correct inaccurate data.

• Request deletion (“right to be forgotten”).

• Restrict or object to processing.

• Withdraw consent at any time.

• Receive your data in a portable format.

To exercise your rights, contact us at: privacy@persona.travel
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9. Cookies & Tracking
We use cookies and similar technologies to analyze usage and improve functionality. You can manage cookies in your browser settings. 
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10. Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
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11. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from minors without parental consent.
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12. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are significant, we will notify you via email or our platform.
 
13. Contact Us
For any questions about this policy or your data, please contact:
Persona.Travel Privacy Team
📧 support@persona.travel